We will generally let you know at the time of collection how we intend to use your personal information. Usually, we collect personal information about you which we require to respond to your enquiries for payment processing and for the provision of goods and services to you. We also process your personal information where we are required to do so by law, and for the exercise or defence of legal claims. From time to time, we may contact you for research purposes, or to tell you about our special offers and other services in accordance with your contact preferences. Where appropriate, we will obtain your consent to do so. Personal information collected from you may include your name, payment processing information, postal address, email address, landline or mobile telephone number, delivery details as well as other non sensitive personal information. If you use our web sites, we may also collect information about you or your computer when you browse to allow you to use the services available.
While requesting support you may request for the problem to be resolved by enabling our technicians to have access to and take control of your computer. We use software tools which enable you to grant control of your computer to our technician remotely over the Internet. This allows our technician to diagnose or correct problems without even coming to the location of your computer.
We does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so.
Our technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. We maintain specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.